Refund Policy

Return & Exchange Policy – Laurent Calgary

Not satisfied with your order or ordered the wrong size? No worries — you have 30 days to return or exchange your item.

Returns – 4 Simple Steps

1. Request Return Form

Email us at info@laurentcalgary.ca to request your return form.

2. Fill in the Form

Complete the return form in full.

3. Send the Package

Return your item(s) along with the completed return form to the return address listed below.

  • Return shipping costs are at your own expense

  • Please use a trackable shipping service

4. Refund Processed

Once we have received your return in good condition, we will refund the full purchase amount to your account within 5 business days.

Policy for Refused Packages

When you place an order, you agree to our shipping and return terms. If a package is refused upon delivery, the following fees apply:

Restocking Fee

A fee of 15% of the order value will be charged, with a minimum of $15 CAD.

  • If 15% is less than $15 CAD → the minimum of $15 applies

  • If 15% is greater than $15 CAD → the 15% fee applies

Deduction of Costs

These costs will be deducted from your refund or, if necessary, invoiced separately.

Exceptions

If the refusal is due to an error on our side (e.g. incorrect or damaged item), no costs will be charged.
We will resend your order free of charge or provide a replacement product.

Exchanges – Wrong Size (4 Steps)

1. Request an Exchange

Email info@laurentcalgary.ca with your order number and the size you would like.

2. Complete Exchange Form

We will send you the exchange form to fill out.

3. Send Back the Item

Ship the original item together with the completed exchange form to the return address.

  • Track & Trace is required

4. Receive Your New Item

Once we have received your return, we will ship the correct size to you free of charge.

Exchanges – Damaged or Incorrect Items

1. Report the Issue

Email info@laurentcalgary.ca with photos or a short video, plus a brief description of the issue.

2. Validation

Our team will review your case and confirm eligibility.

3. Replacement Sent

A free replacement will be prepared and shipped to you.

4. Tracking Details

You will receive a tracking number once your replacement has been dispatched.

Important Notes

  • Always include the completed return form in your package.

  • To request the form, email: info@laurentcalgary.ca

  • Returns are processed through our logistics center in Asia.

  • Return shipping costs are the responsibility of the customer unless the return is due to our mistake.

Return Address

(Your return address here)
Note: Returns are processed through our logistics center in Asia. The customer is responsible for all return shipping expenses unless the item was incorrect or damaged.